Comments on: Videotron Sucks http://jwhiting.com/2007/09/06/videotron-sucks/ Digital navel-gazing from the writer/performer Jason Whiting. Mon, 06 Feb 2012 11:39:33 +0000 http://wordpress.org/?v=2.5 By: momo http://jwhiting.com/2007/09/06/videotron-sucks/#comment-1123 momo Thu, 14 Apr 2011 14:31:10 +0000 http://jwhiting.com/blog/?p=122#comment-1123 I googled "videotron sucks" and found this blog. The company treats its customers like dirt. They owed me a credit (small amount($4), but it's the PRINCIPLE), and I had to call several times before I was told they would send me a cheque (I had cancelled my account with them), only to NEVER receive that cheque. It's been 3 years or so, and I decided to give them another try (2 months ago), thinking that they might've changed (I was fooled by the ads). Today I find that bandwidth that I used technically last month (ie. before midnight of the last day), is counted in this month, which starts today. So, it says on my account that I've already used 25% of this month's bandwidth, and the month only started a few hours ago. I called to ask them to fix this, and their answer, after suggesting that I was lying, "we can't do anything, but just be more careful next time.". WTF!! it would cost them pennies to accommodate this customer, even if I was lying (which I was NOT!), instead they make the customer feel like a fool and a liar. I was super frustrated, and so I asked again about that long-lost credit, and it took the girl 5 minutes to refund it to me. FIVE MINUTES!!!! if it takes 5 minutes, why did I have to talk to at least 5 people over 3 years about it???? WHY i ask... WHY????? These pennies are more important than their customers. they would rather treat a customer like a liar and/or an idiot, than provide them with an accommodation that would cost them next to nothing. I googled “videotron sucks” and found this blog. The company treats its customers like dirt. They owed me a credit (small amount($4), but it’s the PRINCIPLE), and I had to call several times before I was told they would send me a cheque (I had cancelled my account with them), only to NEVER receive that cheque. It’s been 3 years or so, and I decided to give them another try (2 months ago), thinking that they might’ve changed (I was fooled by the ads). Today I find that bandwidth that I used technically last month (ie. before midnight of the last day), is counted in this month, which starts today. So, it says on my account that I’ve already used 25% of this month’s bandwidth, and the month only started a few hours ago. I called to ask them to fix this, and their answer, after suggesting that I was lying, “we can’t do anything, but just be more careful next time.”. WTF!! it would cost them pennies to accommodate this customer, even if I was lying (which I was NOT!), instead they make the customer feel like a fool and a liar. I was super frustrated, and so I asked again about that long-lost credit, and it took the girl 5 minutes to refund it to me. FIVE MINUTES!!!! if it takes 5 minutes, why did I have to talk to at least 5 people over 3 years about it???? WHY i ask… WHY?????

These pennies are more important than their customers. they would rather treat a customer like a liar and/or an idiot, than provide them with an accommodation that would cost them next to nothing.

]]> By: randy viau http://jwhiting.com/2007/09/06/videotron-sucks/#comment-1113 randy viau Fri, 30 Apr 2010 08:13:44 +0000 http://jwhiting.com/blog/?p=122#comment-1113 I asked for the videotron basic service $24.95 + $34.95 instolation. and when i got the service contract ,I disagreed with it because it did not respect the agrement for price as quoted .so i canceled the contract within 1 hr of receaving it in the mail. i phoned and emailed in writing. thay illeagly charged my bank $59.00 for services.so i called again.and was told, this was against there policy. and would refund my wife,s account. and a new bill for 34,95 would be sent to my address. but after 120 days ..the account is still overpaid….maybe i could charge them service fees for taking money from my account not due. or charged with theft? what do you think?? I asked for the videotron basic service $24.95 + $34.95 instolation. and when i got the service contract ,I disagreed with it because it did not respect the agrement for price as quoted .so i canceled the contract within 1 hr of receaving it in the mail. i phoned and emailed in writing. thay illeagly charged my bank $59.00 for services.so i called again.and was told, this was against there policy. and would refund my wife,s account. and a new bill for 34,95 would be sent to my address. but after 120 days ..the account is still
overpaid….maybe i could charge them service fees for taking money from my account not due. or charged with theft?
what do you think??

]]> By: commietron http://jwhiting.com/2007/09/06/videotron-sucks/#comment-922 commietron Mon, 27 Jul 2009 07:41:04 +0000 http://jwhiting.com/blog/?p=122#comment-922 High speed internet...ha-ha. They're way over priced for what they deliver. "Money for nothing" should be their new slogan! What do you expect from a monopoly? Nothing but a bunch of commies! High speed internet…ha-ha. They’re way over priced for what they deliver.
“Money for nothing” should be their new slogan!
What do you expect from a monopoly?
Nothing but a bunch of commies!

]]> By: ScrewedbyVideotron http://jwhiting.com/2007/09/06/videotron-sucks/#comment-921 ScrewedbyVideotron Sat, 25 Jul 2009 14:14:44 +0000 http://jwhiting.com/blog/?p=122#comment-921 I could write a novel with all the bad experiences I've had with Videotron over the last year. Cannot wait until the contract is up and this is cancelled! All I can say is AVOID VIDEOTRON LIKE THE PLAGUE!!! Especially, especially if you are Anglo! I could write a novel with all the bad experiences I’ve had with Videotron over the last year. Cannot wait until the contract is up and this is cancelled!

All I can say is AVOID VIDEOTRON LIKE THE PLAGUE!!! Especially, especially if you are Anglo!

]]> By: VIDEOMO[ T ]RON http://jwhiting.com/2007/09/06/videotron-sucks/#comment-915 VIDEOMO[ T ]RON Sat, 16 May 2009 16:40:23 +0000 http://jwhiting.com/blog/?p=122#comment-915 A BUNCH OF LIERS WORK IN VIDEOTRON SO BE CAREFUL.WHY WOULD ANYONE TRUST VIDEOTRON? IF WE SAY TERRORIST WE PICTURED GUNS, SUICIDE BOMBERS...BUT NOT ALL TERRORIST CARRY GUNS THEY CARRIED CABLES ALSO THAY RIDE A NICE VAN AND ADVERTISE LOGOS IT SAYS VIDEOTRON... SO BEWARE!!!! A BUNCH OF LIERS WORK IN VIDEOTRON SO BE CAREFUL.WHY WOULD ANYONE TRUST VIDEOTRON? IF WE SAY TERRORIST WE PICTURED GUNS, SUICIDE BOMBERS…BUT NOT ALL TERRORIST CARRY GUNS THEY CARRIED CABLES ALSO
THAY RIDE A NICE VAN AND ADVERTISE LOGOS IT SAYS VIDEOTRON… SO BEWARE!!!!

]]> By: VIDEOMO[ T ]RON http://jwhiting.com/2007/09/06/videotron-sucks/#comment-914 VIDEOMO[ T ]RON Sat, 16 May 2009 14:40:35 +0000 http://jwhiting.com/blog/?p=122#comment-914 crap! i thought im the only one who have trouble with videotron. VIDEOTRON REALLY SUCKS . THEY SCREWED US...AS A COSTUMER OUR OBLIGATION IS TO PAY BILLS AND VIDEOTRON'S JOB IS TO SCREW THE COSTUMERS... BOYCOTT VIDEOTRON... crap! i thought im the only one who have trouble with videotron.
VIDEOTRON REALLY SUCKS . THEY SCREWED US…AS A COSTUMER OUR OBLIGATION IS TO PAY BILLS AND VIDEOTRON’S JOB IS TO SCREW THE COSTUMERS…

BOYCOTT VIDEOTRON…

]]> By: JWhiting.com » Blog Archive » Videotron: Still Sucks… http://jwhiting.com/2007/09/06/videotron-sucks/#comment-879 JWhiting.com » Blog Archive » Videotron: Still Sucks… Sun, 29 Jun 2008 17:08:40 +0000 http://jwhiting.com/blog/?p=122#comment-879 [...] via chat this morning (notice that they have removed the timestamp from their chat interface from the last time I did this…) (’WhitingJ’) is connected: Welcome to Vidéotron’s online help [...] […] via chat this morning (notice that they have removed the timestamp from their chat interface from the last time I did this…) (’WhitingJ’) is connected: Welcome to Vidéotron’s online help […]

]]> By: blackzero http://jwhiting.com/2007/09/06/videotron-sucks/#comment-876 blackzero Fri, 20 Jun 2008 17:04:26 +0000 http://jwhiting.com/blog/?p=122#comment-876 Holy crap!! At least here isn't Videotron which provides services in town but BTW. I'm a former Videotron customers and I don't suggest Videotron anymore. Here services are provided by Cogeco Cable, and I had a service outage last week and they call me when the service was retablished. Holy crap!! At least here isn’t Videotron which provides services in town but BTW. I’m a former Videotron customers and I don’t suggest Videotron anymore.

Here services are provided by Cogeco Cable, and I had a service outage last week and they call me when the service was retablished.

]]> By: Steve http://jwhiting.com/2007/09/06/videotron-sucks/#comment-781 Steve Sun, 09 Sep 2007 15:15:42 +0000 http://jwhiting.com/blog/?p=122#comment-781 Funny thread, but not really. I feel your pain, J. This summer I was without internet and cable for, ahem, nine and a half weeks! And that was from a basic change-of-address request. I spoke to dozens of Videotron agents and, nice people that they probably are, they're all trained NOT to have any real answers for you. http://creativegeneralist.blogspot.com/2007/08/9-12-weeks.html Funny thread, but not really.
I feel your pain, J. This summer I was without internet and cable for, ahem, nine and a half weeks! And that was from a basic change-of-address request. I spoke to dozens of Videotron agents and, nice people that they probably are, they’re all trained NOT to have any real answers for you.

http://creativegeneralist.blogspot.com/2007/08/9-12-weeks.html

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